frequently asked questions


Zijn jullie gewoon Nederlands? Where are we from.

Ja zeker, wij zijn een Nederlands bedrijf, en leveren vanuit ons externe magazijn in Nederland, dit fulfilment bedrijf verstuurt uw pakket, en zorgt dat u op de hoogte wordt gehouden middels een tracking-mail.

Vanwege de internationale verkoop, is de site momenteel “tweetalig.”

Ritzy-Toys is based in The Netherlands where we design and distribute our whole range. All orders are being picked and packed in an extrernal warehouse by a fulfilment company. They pack your order the same day, and will send you the tracking-mails.

Is de voorraad accuraat ? Is stock live?

Ja, deze is “live”. Dus het aangegeven aantal is daadwerkelijk in voorraad in ons magazijn in Nederland.

Yes, it is “live” and represents our actual local stock.

Wanneer komt er nieuwe voorraad? What about back-orders.

Wij produceren iedere week nieuwe voorraad, en proberen zo de voorraad op peil te houden, zodat alle kleuren in voorraad zijn.

Indien een kleur niet in voorraad is duurt het dus circa 7 tot 9 werkdagen voor we deze kunnen leveren.

New stock of ballpits is produced every week, so back-orders will be available in about 7 – 9 business days.

Voor welke leeftijd is de Ballenbak? For what age is the ballpit intended?

Vanaf dat een kindje zelfstandig kan zitten, circa 1 jaar oud.

For the age of 1 (on guidance).

Is the Ritzy-Slide intended to be outside?

Yes they are build to be outside, the whole year. Offcourse you can put it indoors also. It will really stand out.

What materials are used for the slide?

They are made of polyester with a high-gloss gelcoat. The steps are made of high quality, 3d, vinyl, with a 100% look and feel of a teak deck. They are anti-slip and uv- and heat resistant.

How to clean the slide?

You can easy clean the Slide with a soft cloth and lukewarm water. We advise to use neutral soap. A daily wipe before use is sometimes necessary because of moisture.

What is the size of the slide?

It has a footprint of 225cm long, it’s 85cm high, and has a maximum width of 47cm. The weight is about 25 kg’s.

How many steps does the slide have?

5. And 4 of them have the Teak look. Because there will sometimes be some dirt/moisture on the bottom one, it does not have the Teak look.

For what age is it intended?

For the age of 2 (on guidance) till about 5 or 6 years.

How much weight can it have?

The Slide is super strong because it’s made of a double mold, but keep in mind it’s meant for 1 person.

Is it stable?

Because of the heavy weight and the width it’s very stable, and safe.

What about warranty?

We give you a 3 years warranty on the Slide. The warranty covers defects in materials and workmanship. It does not cover issues caused by damage due to handling, storage, accident, impact, abuse or misuse.

Why is this slide more expensive then any other slide?

Well.. Because it’s also a more expensive build. Handbuild with the best materials. So it will last more generations. And will not discolour!

Is the Ritzy-Slide intended to be outside?

Yes they are build to be outside, the whole year. Offcourse you can put it indoors also. It will really stand out.